Our physical products are shipped from within the United States, shipping prices will be calculated and shown during the checkout.
If orders are placed before 12PM (Eastern Standard time GMT-5) they will be shipped the same business day otherwise they will be shipped the following business day.
General transit time estimates
Within the United States: 4-7 business days
International: 7-30 business days*
Our Sweet Pea Shipping charges will not include any customs processing and additional charges added by your Country if shipped internationally (Outside the USA)
*For international shipments, the actual number of days varies based on destination and potential customs delays.
Sweet Pea Machine Embroidery physical products are warranted to be free from all defects in materials and workmanship on delivery. If any goods arrive damaged, please contact our Customer Service team within 2 weeks of delivery of the product for either a replacement or refund.
Damage due to abuse, misuse, normal wear, industrial use or neglect IS NOT covered. Defective products will be replaced or substituted with the same product or one of equal value at the sole discretion of Sweet Pea Machine Embroidery Designs.
ALL warranty claims MUST include the following forms of proof of purchase:
- Proof of purchase – We must be able to see that you have purchased the product from our website (this may be your order number, account/name the order was placed under etc).
- Proof of damage or defect must be submitted as a photo to our Customer Service team via email to the address below.
Sweet Pea Machine Embroidery Designs - firstname.lastname@example.org
Delays / Lost in Transit
Currently due to the on-going pandemic there may be additional delays to your order.
If your order is currently in transit and there has not been a tracking update for an extended period of time we would recommend first contacting the postage service to inquire about the status of your parcel.
US Orders: If there has been no tracking update for over 4 weeks please get in contact with us and we will investigate further as it may have been lost in transit.
International Orders: If there has been no tracking update for over 6 weeks please get in contact with us and we will investigate further as it may have been lost in transit.
We offer warranty on damage (see section above).
However we do not accept returns due to change of mind.