Help Centre

Logging in to Your Account

Once you have selected the design you want to purchase you will be prompted at checkout to 'log into' your account. You will not be able to proceed further until you either log into an existing account or create a new one. The image below is an EXAMPLE of what you will see at checkout.


If you do not have an existing account you will need to set up a new one. Please see EXAMPLE below

If you have already registered for an account and are having difficulty logging in you may need to reset your password! The image below is an EXAMPLE of the login screen, showing where to click to reset your password:

After you click on this you should be instructed to enter your email address:

(Please note this function won't work if you haven't registered an account yet!) Please see an EXAMPLE email below:

After you click on this URL link (or copy it to your web browser) you will be directed to a page to set a new password for your account. It should appear like the screenshot example below:
Downloading your purchased design files and instructions
We include include file formats in our design files, ( except ART ).
If you cannot see your particular file format in our design files please read this article.
https://swpea.me/2018/12/04/file-associations/
Our Designs
All our instructions come in English (We also supply German Instructions for our large German customer base). If you do not need instructions in German do not download them. The English instructions are included with the design file download and are listed after the hoop sizes.
All designs remain the property of Sweet Pea Machine Embroidery. They may not be copied or reproduced in any way. The design files may not be sold or shared The finished articles made with our designs may be sold .
All designs remain the property of Sweet Pea Machine Embroidery. The design files may not be copied or reproduced in any way. The design files may not be sold or shared The finished articles made with Sweet Pea Machine embroidery designs may be sold
We don't have instructional videos on all our products . You will find that the instructions with photos that we send you are exactly the same quality as the videos. We do post some videos on our YouTube channel. Click here to follow us!
The guide that the software gives is you can probably enlarge most designs up to 20% but really it is up to you to try and test it. We don't support enlargements in any way as errors can be introduced into the design.
If the design does stop between steps it probably is because you are opening the design in your embroidery software. We are finding a lot of embroidery software changes the designs by trying to 'rearrange' our coloured design steps. These coloured steps are designed to stop the machine between steps. When the file is opened in embroidery software you run the risk of ruining the order of the stitching. Please just try to copy the file straight to your machine via the usb cable or stick.
All our designs come as a digital download not a cd Designs come in all formats except ART. Bernina's can use EXP. Formats pes, hus, sew, xxx, jef, vp3, vip, mit, dat, dst, exp etc. All formats are included with your purchase. Please read this article on downloading our designs https://swpea.me/2016/08/02/how-to-download-our-designs/
We include the FCM and SVG files for the Brother Scan n cut and the Silhouette. As they are free we have not edited them to suit all applications, please see our disclaimer article on our blog here: Sweet Pea Machine Embroidery Cutting Files Disclaimer - Click Here
Useful Information
All of our designs are digitized for rectangular/square hoops, they may not fit within oval shape embroidery hoops! Also our designs aren't made to support split (multi-positional) hoops.

4x4 = 100mm x 100mm
5x5 = 130mm x 130mm
5x7 = 130mm x 180mm
6x6 = 160mm x 160mm
6x10 = 160mm x 260mm
7x7 = 180mm x 180mm
7x12 = 180mm x 300mm
8x8 = 200mm x 200mm
8x12 = 200mm x 300mm
9x12 = 230mm x 300mm
9.5x14 = 240mm x 360mm
We also have an article on our blog regarding our hoop sizes which you may find useful:
https://swpea.me/2018/06/30/understanding-hoop-size/
Here are some Phone sizes for you (No guarantees – taken from a website):
Measurements in mm (width x height).

iPhone 4 and iPhone 4s: 58.6 x 115.2 (2.31" x 4.54")
iPhone 5 and iPhone 5s: 58.6 x 123.8 (2.31" x 4.87")
iPhone 6: 67 x 138.1 (2.64" x 5.44")
iPhone 6 Plus: 77.8 x 158.1 (3.06" x 6.22")
iPhone 7: 67.1 x 138.3 (2.64" x 5.44")
iPhone 7 Plus: 77.9 x 158.2 (3.07" x 6.23")
iPhone 8: 67.3 x 138.4 (2.65" x 5.44")
iPhone 8 Plus: 78.1 x 158.4 (3.07" x 6.23")
iPhone X: 70.9 x 143.6 (2.79” x 5.65")
Galaxy S5: 73 x 142 (2.87" x 5.59")
Galaxy S6: 70.5 x 143.4 (2.77" x 5.64")
Galaxy S7: 70 x 142 (2.75" x 5.59")
Galaxy S7 Edge: 73 x 151 (2.84" x 5.94")
Galaxy S8: 68.1 x 148.9 (2.68" x 5.86")
Galaxy S8+: 73.4 x 157 (2.89" x 6.28")
Galaxy S9: 68.7 x 147.7 (2.70" x 5.81")
Galaxy S9+: 73.8 x 156 (2.91" x 6.14")
Sony Experia Z3: 72 x 146 (2.83" x 5.75")
Sony Experia Z5 Premium: 76 x 154.4 (2.99" x 6.08")
Google Pixel: 69.5 x 143.8 (2.74" x 5.66")
Google Pixel XL: 76.7 x 157.9 (6.22" x 3.02")
Google Pixel 2: 69.7 x 145.7 (2.74" x 5.73")
Google Pixel 2 XL: 75.74 x 154.72 (2.98" x 6.09")
Making quilts is such an individual thing, there are so many variables. It is therefore impossible for us to give accurate measurements.

The easiest way for you to calculate the fabric needed is to first decide how big the quilt should be. This in itself varies between quilt makers as everyone want the quilts to hang at different lengths over their beds.

After you have worked out how big the finished quilt is to be, you need to work out how many of the blocks you will need. The finished block ends up measuring about 1/2 " smaller ( width and length) of the hoop that you use to make the blocks.

We give the fabric requirements for the blocks in the instructions, so after you work out how many finished blocks you need for the quilt you just have to multiply the number by the amount of fabric stated in the instructions.

We also have a blog article with more information here (including an example calculation):
https://swpea.me/2018/03/27/how-much-fabric-do-i-need/
Making quilts is such an individual thing, there are so many variables. It is therefore impossible for us to give accurate measurements.

We don't give finished sizes of our quilts as it depends on how many blocks you use and the finished size of the quilt you need.

You can make the quilts as large as you like. The finished block sizes are approx 1/2 inch smaller than the hoop used. So you just need to divide the finished quilt size you need by the size of the finished block.
Shipping Payment and Return Policy
All these designs are being sold in good faith. If you have any problems or are not happy with them please let us know and we will rectify them. If this is not possible we will refund the purchase cost to you without further delay. It is our intention to offer you the best service always and for our designs to be of the highest quality in the market. All photos are actual photos of the items actually sewn not representations.
We accept PayPal as well as Visa or MasterCard credit cards (we do not accept American Express or Discover Credit cards currently unfortunately).

We are based in Australia which can result in some credit cards being declined if international transactions aren't enabled (particularly for debit cards). You may need to double check that international transactions are enabled for your card.

After your order has been completed you will receive link to access your digital files at the email address you supply during checkout .
You won't be charged shipping for our designs as they are a digital file which we email to you.
Please see our blog article on how to download your designs.
https://swpea.me/2016/08/02/how-to-download-our-designs/
Currency Selection
Our website will determine where in the World you are logging in from and will change the prices shown on the website to your own Country's currency.
If this does not happen you can use the 'currency selector' on the top of the website page to choose your currency.
Your final checkout price will always show in US dollars but it will always be deducted from your actual Bank account in your own currency.
Rewards Program
Privacy Policy
Our current privacy policy can be read here https://swpea.com/pages/privacy-policy
Didn't find what you were looking for? Contact Us!
To find all of our contact info or use our contact from click this link https://swpea.com/pages/contact-us