Logging in to Your Account

All of our designs are available as online downloads. Meaning you will need an account to access these files now and in the future. To create an account click here

https://swpea.com/account/register

If your account is not logging in when you try and enter your email and password, you may be entering the wrong password and/or email address. The password is case sensitive, having caps lock enabled for example could cause login issues.

If all else fails you will need to reset your password. On the login page select "Recover password" and enter your email. A reset email will be sent to your emails and you will be able to click "reset password".  Please note you might need to check your junk/spam inbox if you cannot locate this email.

You can then create a new password for your account. If this still does not work please email us at customer.service@swpea.com

To change the email address on your account please contact us directly at customer.service@swpea.com.

Please include what email address your account is currently under as well as the new email address you would like to update it to.

This will ensure you keep your entire purchase history without having to create a new account. 

You can change the password to your account by using the "Recover password" option. This can be found at the login page of our site:

https://swpea.com/account/login

Downloading your purchased design files and instructions

Click link below to find out how to download our design files and instructions https://swpea.me/2016/08/02/how-to-download-our-designs/

We include include file formats in our design files, ( except ART ).
If you cannot see your particular file format in our design files please read this article.
https://swpea.me/2018/12/04/file-associations/

Our Designs

All our instructions come in English (We also supply German Instructions for our large German customer base). If you do not need instructions in German do not download them. The English instructions are included with the design file download and are listed after the hoop sizes.

All designs remain the property of Sweet Pea Machine Embroidery. They may not be copied or reproduced in any way. The design files may not be sold or shared The finished articles made with our designs may be sold .

All designs remain the property of Sweet Pea Machine Embroidery. The design files may not be copied or reproduced in any way. The design files may not be sold or shared The finished articles made with Sweet Pea Machine embroidery designs may be sold

We don't have instructional videos on all our products . You will find that the instructions with photos that we send you are exactly the same quality as the videos. We do post some videos on our YouTube channel. Click here to follow us!

The guide that the software gives is you can probably enlarge most designs up to 20% but really it is up to you to try and test it. We don't support enlargements in any way as errors can be introduced into the design.

If the design does stop between steps it probably is because you are opening the design in your embroidery software. We are finding a lot of embroidery software changes the designs by trying to 'rearrange' our coloured design steps. These coloured steps are designed to stop the machine between steps. When the file is opened in embroidery software you run the risk of ruining the order of the stitching. Please just try to copy the file straight to your machine via the usb cable or stick.

All our designs come as a digital download not a cd Designs come in all formats except ART. Bernina's can use EXP. Formats pes, hus, sew, xxx, jef, vp3, vip, mit, dat, dst, exp etc. All formats are included with your purchase. Please read this article on downloading our designs https://swpea.me/2016/08/02/how-to-download-our-designs/

We include the FCM and SVG files for the Brother Scan n cut and the Silhouette. As they are free we have not edited them to suit all applications, please see our disclaimer article on our blog here: Sweet Pea Machine Embroidery Cutting Files Disclaimer - Click Here

Useful Information

You can use a calculator on the web.
Here is one we have tried.
http://www.rapidtables.com/convert/length/cm-to-inch.htm

All of our designs are digitized for rectangular/square hoops, they may not fit within oval shape embroidery hoops! Also our designs aren't made to support split (multi-positional) hoops.

4x4 = 100mm x 100mm
5x5 = 130mm x 130mm
5x7 = 130mm x 180mm
6x6 = 160mm x 160mm
6x10 = 160mm x 260mm
7x7 = 180mm x 180mm
7x12 = 180mm x 300mm
8x8 = 200mm x 200mm
8x12 = 200mm x 300mm
9x12 = 230mm x 300mm
9.5x14 = 240mm x 360mm
We also have an article on our blog regarding our hoop sizes which you may find useful:
https://swpea.me/2018/06/30/understanding-hoop-size/

Here are some Phone sizes for you (No guarantees – taken from a website):
Measurements in mm (width x height).

iPhone 4 and iPhone 4s: 58.6 x 115.2 (2.31" x 4.54")
iPhone 5 and iPhone 5s: 58.6 x 123.8 (2.31" x 4.87")
iPhone 6: 67 x 138.1 (2.64" x 5.44")
iPhone 6 Plus: 77.8 x 158.1 (3.06" x 6.22")
iPhone 7: 67.1 x 138.3 (2.64" x 5.44")
iPhone 7 Plus: 77.9 x 158.2 (3.07" x 6.23")
iPhone 8: 67.3 x 138.4 (2.65" x 5.44")
iPhone 8 Plus: 78.1 x 158.4 (3.07" x 6.23")
iPhone X: 70.9 x 143.6 (2.79” x 5.65")
Galaxy S5: 73 x 142 (2.87" x 5.59")
Galaxy S6: 70.5 x 143.4 (2.77" x 5.64")
Galaxy S7: 70 x 142 (2.75" x 5.59")
Galaxy S7 Edge: 73 x 151 (2.84" x 5.94")
Galaxy S8: 68.1 x 148.9 (2.68" x 5.86")
Galaxy S8+: 73.4 x 157 (2.89" x 6.28")
Galaxy S9: 68.7 x 147.7 (2.70" x 5.81")
Galaxy S9+: 73.8 x 156 (2.91" x 6.14")
Sony Experia Z3: 72 x 146 (2.83" x 5.75")
Sony Experia Z5 Premium: 76 x 154.4 (2.99" x 6.08")
Google Pixel: 69.5 x 143.8 (2.74" x 5.66")
Google Pixel XL: 76.7 x 157.9 (6.22" x 3.02")
Google Pixel 2: 69.7 x 145.7 (2.74" x 5.73")
Google Pixel 2 XL: 75.74 x 154.72 (2.98" x 6.09")

Making quilts is such an individual thing, there are so many variables. It is therefore impossible for us to give accurate measurements.

The easiest way for you to calculate the fabric needed is to first decide how big the quilt should be. This in itself varies between quilt makers as everyone want the quilts to hang at different lengths over their beds.

After you have worked out how big the finished quilt is to be, you need to work out how many of the blocks you will need. The finished block ends up measuring about 1/2 " smaller ( width and length) of the hoop that you use to make the blocks.

We give the fabric requirements for the blocks in the instructions, so after you work out how many finished blocks you need for the quilt you just have to multiply the number by the amount of fabric stated in the instructions.

We also have a blog article with more information here (including an example calculation):
https://swpea.me/2018/03/27/how-much-fabric-do-i-need/

Making quilts is such an individual thing, there are so many variables. It is therefore impossible for us to give accurate measurements.

We don't give finished sizes of our quilts as it depends on how many blocks you use and the finished size of the quilt you need.

You can make the quilts as large as you like. The finished block sizes are approx 1/2 inch smaller than the hoop used. So you just need to divide the finished quilt size you need by the size of the finished block.

Shipping Payment and Return Policy

All these designs are being sold in good faith. If you have any problems or are not happy with them please let us know and we will rectify them. If this is not possible we will refund the purchase cost to you without further delay. It is our intention to offer you the best service always and for our designs to be of the highest quality in the market. All photos are actual photos of the items actually sewn not representations.

We accept PayPal as well as Visa, MasterCard or American Express credit cards (we do not accept Discover Credit cards  unfortunately).

We are based in Australia which can result in some credit cards being declined if international transactions aren't enabled (particularly for debit cards). You may need to double check that international transactions are enabled for your card.

After your order has been completed you will receive link to access your digital files at the email address you supply during checkout .

You won't be charged shipping for our designs as they are a digital file which we email to you.


Please see our blog article on how to download your designs.
https://swpea.me/2016/08/02/how-to-download-our-designs/

Currency

Our website will determine where in the World you are logging in from and will change the prices shown on the website to your own Country's currency.


If this does not happen you can use the 'currency selector' on the top of the website page to choose your currency.


Your final checkout price will always show in US dollars but it will always be deducted from your actual Bank account in your own currency.

We began this business 5 years ago, and we did have an Australian dollar checkout. We started getting more and more customers from overseas (it is now over 35 countries Worldwide) with all their own different currencies.

Most, if not all those countries are more familiar with dealing in USD for their online purchasing. The technology of our website platform as it stands, currently can only cope with a single currency checkout. We had to make the hard decision back in 2017 to change to the USD checkout. When we did, we actually reduced all our pricing to counter the USD exchange rate.

When we price our designs, we base them on what they are worth here in Australia. We have no control over the currency exchange rates which unfortunately have affected by the Covid-19 pandemic. We will have more sales to compensate for the state of the economy allowing for our customers to continue purchasing from our website.

If there was a way to keep everyone happy with having checkouts in their own currency, we would. We will not be offering ‘special discounts’ to Australians as that would not be fair to every other Country.

We believe our designs are the best priced machine embroidery designs in the World. Sure, you may be able to find cheaper ones, but they will not be anywhere near to our high standard of digitising and instructions.

We are an extremely hard-working Australian business with a registered Australian Business Number- ABN. We employ 10 Aussies who are all employed fulltime with us.

Like every other small business worldwide today, we are working harder than ever to keep our staff in their jobs, so we do thank everyone for their continued support.

We are constantly looking for alternatives for our checkout and hopefully one day we may be able to.

You can contact us at customer.service@swpea.com, if you have any other questions or concerns.

Rewards Program

Please see our blog article on this subject https://swpea.me/2019/06/06/rewards-program-at-swpea-com/

Privacy Policy

Our current privacy policy can be read here https://swpea.com/pages/privacy-policy

Didn't find what you were looking for? Contact Us!

To find all of our contact info or use our contact from click this link https://swpea.com/pages/contact-us

Customer Support

You can email us at customer.service@swpea.com if you have any more questions that have not been answered here. 

Instant Online Download

All designs are available to download with all hoop sizes and full instructions. We have instructions on how to download CLICK HERE TO READ