You probably need to reactivate your account, which is caused by our recent website upgrade. Please scroll above to see the link at the top of this page.

You will only need to reactivate your account once.

This is displayed automatically for all US and Canadian customers at the Login screen currently. If you have successfully reactivated your account please login as normal.

Yes, once your account has been activated you will have access to all your past, and future, designs again.

You will be unable to access your previous designs, as well as purchase any new designs or sewing supplies from us. It's very quick and easy to reactivate you account.

If you're using a Hotmail email address and haven't received our account activation or password reset email, it may have been moved to your junk or spam folder. To check your junk or spam folder:

1. Log in to your Hotmail account.
2. Look for a folder labeled "Junk" or "Spam". It might also be called "Clutter" or something similar.
3. Click on the folder to view its contents.
4. Search for emails from our domain: swpea.com.
5. If you find the email, click on it to open it.

If you still can't find the email after checking your junk or spam folder, please reach out to customer.support@swpea.com or visit our contact us page and we'll resolve this asap.

The common causes are:

- Your account did not need reactivating - just login as you normally do.

- You entered your email address incorrectly. Please try again!

- The email may have been incorrectly sent into your junk or spam folder. Please check there.

The platform we use to run this website, Shopify, has very strict privacy and customer protection protocols. This means we are unable to activate your account for you.

Only some of our customers will need to reactivate their account - if you are able to login without reactivating then everything is all good and you can use the website normally.

At the top of this page is a link to send yourself a reactivation email. Simply click that and enter your email. If your account needs reactivating you will receive an email within a couple of mins with further instructions.

You will need to send yourself another reactivation email.

At the top of this page is a link to send yourself a reactivation email. Simply click that and enter your email. If your account needs reactivating you will receive an email within a couple of mins with further instructions.

This is usually because the link has expired, or a password was incorrectly entered on the reactivation page.

You will need to send yourself another reactivation email.

At the top of this page is a link to send yourself a reactivation email. Simply click that and enter your email. If your account needs reactivating you will receive an email within a couple of mins with further instructions.

We believe we have fixed this as of 4th September 2024. If you are still having this issue please contact customer.support@swpea.com

We had to remove the logout button from the menu due to other problems it may have been causing. If you go into your Account.

Computer: There should be a logout option at the bottom of the menu.

Mobile: If you swipe the menu at the top, it should be the last option (we understand this isn't intuitive and working on a fix).

We are currently investigating into this, and apologise for any inconvenience. If you look in Your Account there should be a Recently Viewed menu option. Hopefully this can help you find what you had in your cart previously.

If you've requested to change emails with us then this is the most likely culprit - please email customer.support@swpea.com or visit our contact us page and we'll resolve this asap.

Gift cards are unavailable right now, but should be returning soon. We apologise for any inconvenience.

We are currently working on a solution to this, unfortunately it seemed to predominantly affect Australians and New Zealanders. We do still have backups of the historic data, so please reach out to customer.support@swpea.com or visit our contact us page and we'll resolve this asap.

This unfortunately will affect predominantly US and CA customers. Please email customer.support@swpea.com or visit our contact us page and we'll resolve this asap.

UPDATE:

Due to a glitch in the system, the discount was not applied correctly to European regions. This has been fixed. We will be refunding the difference to customers that were affected. We apologise and will take measures to prevent this from happening again.