UNITED STATES AND CANADIAN CUSTOMERS:
If you have trouble logging in, and you were a Sweet Pea customer BEFORE August 28, 2024, and HAVE NOT reactivated your account. There are two ways to do this:
1) Create a new customer account and use the SAME email address. If this matches an inactive account you will automatically receive an email within a couple of minutes to reactivate your account. This is the quickest method.
2) Please reach out to customer.service@swpea.com or visit our contact us page and we'll resolve this asap.
AUSTRALIAN, NEW ZEALAND, UNITED KINGDOM AND EUROPEAN CUSTOMERS:
Due to the change in our domain (from .com.au to .com) your automatic password entry apps may not work. Please click "forgot password" to set a new password to fix this.
Account Access FAQ
US/CA Customers: How many times do I need to reactivate?
You will only need to reactivate your account once.
US/CA Customers: What if I don't reactivate my account?
You will be unable to access your previous designs, as well as purchase any new designs or sewing supplies from us. It's very quick and easy to reactivate you account.
Will I still have my previous designs?
Yes, once your account has been activated you will have access to all your past, and future, designs again.
HOTMAIL Customers - Not receiving emails
If you're using a Hotmail email address and haven't received our account activation or password reset email, it may have been moved to your junk or spam folder. To check your junk or spam folder:
- Log in to your Hotmail account.
- Look for a folder labeled "Junk" or "Spam". It might also be called "Clutter" or something similar.
- Click on the folder to view its contents.
- Search for emails from our domain: swpea.com.
- If you find the email, click on it to open it.
If you still can't find the email after checking your junk or spam folder, please reach out to customer.support@swpea.com or visit our contact us page and we'll resolve this asap.
Why haven't I received a reactivation email?
The common causes are:
- Your account did not need reactivating - just login as you normally do.
- You entered your email address incorrectly. Please try again!
- The email may have been incorrectly sent into your junk or spam folder. Please check there.
Why can I access my account without reactivating?
Only some of our customers will need to reactivate their account - if you are able to login without reactivating then everything is all good and you can use the website normally.
Orders and Gift Vouchers
Some of my designs are missing?
If you've requested to change emails with us then this is the most likely culprit - please email customer.service@swpea.com or visit our contact us page and we'll resolve this asap.
Where are Gift Vouchers?
We've recently re-released Gift Vouchers. You can find them here.
My Gift Voucher isn't working?
Any issues with gift vouchers please email customer.service@swpea.com or visit our contact us page and we'll resolve this asap. Please include the last 4 characters/digits of the gift voucher to quicken the process.
Rewards Program
My Sweet Points seem incorrect
We are currently working on a solution to this, unfortunately it seemed to predominantly affect Australians and New Zealanders. We do still have backups of the historic data, so please reach out to customer.service@swpea.com or visit our contact us page and we'll resolve this asap.
Sweet Pea Rewards Vouchers not working
This unfortunately will affect predominantly US and CA customers using older rewards vouchers. Please email customer.service@swpea.com or visit our contact us page and we'll resolve this asap.